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CRM Minute: Gestures of Comfort

One type of gesture that can be very helpful is a gesture of comfort.  This could look like putting your hand over your heart as a way to sooth yourself, or let someone else know you are listening.  It could be reaching out to someone else to offer a hand or a hug.  Cultural sensitivity and personal boundaries are important to keep in mind with gestures, yet can provide powerful forms a comfort without saying a word. Click here to watch this week's video.

“Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around.”  

-Leo Buscaglia

CRM Minute Month 7 Week 2 Gestures of Comfort
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